Glossary

Theories of politeness

• Social norm approach
• Conversational contact approach
• Conversational maxim approach
• Leech’s politeness principles
• Face-management approach (Brown & Levinson 1987)

Face 

Face-threatening acts (FTAs)

Face-saving acts

Watt’s theory of impoliteness (2003)

Positive politeness

Negative politeness 

Culpeper’s (1996) impoliteness superstrategies

Apology strategies