Al-Adaileh, B. A. M. (2007). The speech act of apology: a linguistic exploration of politeness orientation in British and Jordanian culture (Doctoral dissertation, University of Leeds).

Blum-Kulka, S. (1987). Indirectness and politeness in requests: Same or different?. Journal of Pragmatics, 11(2), 131-146. doi: 10.1016/0378-2166(87)90192-5.  

Bousfield, D., & Locher, M. A. (Eds.). (2008). Impoliteness in language: Studies on its interplay with power in theory and practice.  (Vol. 21). Walter de Gruyter.  

Brown, I. B. (2007). The applicability of Brown and Levinson’s theory of politeness to Japanese: a review of the English literature. 上越教育大学研究紀要, 26, 31-41.  

Brown, P. & Levinson, S.C. (1987). Politeness: Some Universals in Language Usage. Cambridge, UK: Cambridge University Press.  

Chang, W., & Haugh, M. (2011). Evaluation of im/politeness of an intercultural apology. Intercultural Pragmatics, 8, 411-442.  

Chen, R. 1993. Responding to compliments: A contrastive study of politeness strategies between American English and Chinese speakers. Journal of Pragmatics, 20, 49 – 75.  

Cheung, C. S. (2009). Politeness strategies of Chinese and American speakers. LCOM papers, 1, 45-54.  

Culpeper, J. (1996). Towards an anatomy of impoliteness. Journal of pragmatics, 25(3), 349-367.  

Culpeper, J. (2011). Impoliteness. The International Encyclopedia of Language and Social Interaction, 1-5.  

Eelen, G. (1999). Politeness and ideology: A critical review. Pragmatics, 9(1), 163-173.

 Goffman, E. (1955). On Face-Work: An analysis of ritual elements in social interaction, Psychiatry: Journal of Interpersonal Relations, 18:3, 213–231.  

Holmes, J. (2012) Politeness in intercultural discourse and communication. The handbook of intercultural discourse and communication. 205-229.

Lakoff, R. (1973). The logic of politeness: Or, minding your p’s and q’s. Papers from the 9th Regional Meeting of the Chicago Linguistic Society .292-305.   

Leech, G. (2014). The Pragmatics of Politeness. Oxford studies in sociolinguistics. Oxford, UK: Oxford University Press.

Lingley, D. (2017). Apologies Across Cultures: An Analysis of Intercultural Communication Problems Raised in the Ehime Maru Incident. The Asian EFL Journal, 8(1), 1-34.  

Matsumoto, Y. (1988). Reexamination of the universality of face: politeness phenomena in Japanese. Journal of Pragmatics 12, 403-426.   

Meyerhoff, M. (2015). Introducing sociolinguistics. London, UK: Routledge.  

Mills, S. (2017). Traditional approaches to language culture and politeness. In English Politeness and Class. (pp. 25-55). Cambridge: Cambridge University Press.  

Naotsuka, R. & Sakamoto, N., (1981). Mutual understanding of different cultures. Tokyo: Taishukan.  New York:  Oxford University Press.  

Olshtain, E., & Cohen, A. (1983). Apology: A speech act set. In N. Wolfson, & E. Judd (Eds.), Sociolinguistics and language acquisition (pp. 18-36). Rowley, MA: Newbury House.  

Pilegaard, M. (1997). Politeness in written business discourse: A textlinguistic perspective on requests. Journal of Pragmatics, 28(2), 223-244.  

Pragmatics association, 9:1, 163-173.  

Sari, M., K. (2016). Apology Strategy in English By Native Speaker. Lingua Cultura. 10(1), 13-17.  

Schnurr, S., & Zayts, O. (2017). Language and culture at work. Routledge.  

Spencer-Oatey, H. (1993) Conceptions of social relations and pragmatics research. Journal of pragmatics, 20:27-47.    

Spencer-Oatey, H. (2000a) Culturally speaking: Managing rapport through talk across cultures. London and New York: Continuum.    

Wang, V., X. (2019). Chinese workplace discourse: politeness strategies and power
dynamics 
In C., Shei (ed), The Routledge Handbook of Chinese Discourse Analysis (pp. 339-351). Abingdon, Oxon; New York, NY: Routledge.  

Wang, X. (2017). Productions and Perceptions of Apologies: Intercultural Comparisons. Asian Education Studies, 2(2),40-45.  

Watts, R. J. (2003) Politeness. Cambridge University Press.  

Watts, R., Ide, S., Ehlich, K. (2019). Politeness in Language. Studies in its History, Theory and Practice. Berlin, Boston: De Gruyter Mouton. Retrieved 19 Nov. 2019, from https://0-www-degruyter-com.pugwash.lib.warwick.ac.uk/view/product/12415  

Zhu, J., & Bao, Y. (2010). The Pragmatic Comparison of Chinese and Western ‘Politeness’ in Cross-cultural Communication.  Journal of Language Teaching & Research,  1(6).